V2.4 — AI-POWERED

Smart Complaint
Management System

Automate complaint handling with classification, prioritization, sentiment analysis and department routing using advanced AI.

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# Auto Categorization # Priority Detection # Sentiment Analysis # Smart Routing # AI Reply Drafts
95%
Classification Accuracy
3×
Faster Resolution
Real-time
Status Tracking
↓
HOW IT WORKS

Three steps to resolution

Simple for users, powerful for admins — from submission to resolution in minutes.

01
📝
Submit
User submits a complaint with a title and description. Takes less than a minute.
→
02
🤖
AI Analyzes
AI instantly classifies, scores sentiment, sets priority and routes to the right department.
→
03
✅
Resolved
Admin reviews with AI draft reply, updates status. User tracks progress in real-time.
FEATURES

Everything you need

A complete AI-powered toolkit for complaint management from end to end.

🤖
AI-Powered Analysis
Every complaint is instantly analyzed using a large language model. Category, department, priority, risk level, sentiment and a draft reply — all generated automatically.
ClassificationSentimentRisk Score
📊
Priority Detection
Automatically assigns High, Medium or Low priority based on complaint content and urgency.
🏢
Smart Routing
Complaints are routed to the correct department — Billing, Technical, HR, and more.
💬
AI Reply Drafts
Admins get a ready-to-send reply draft tailored to each complaint's context and status.
📍
Live Status Tracking
Users track their complaint status in real-time with a full activity timeline.
📈
Analytics Dashboard
Admins get charts, resolution rates, sentiment trends and department workload at a glance.
BY THE NUMBERS

Built for performance

95%
Classification Accuracy
AI correctly identifies category and department
3×
Faster Resolution
Compared to manual complaint handling
<1s
Analysis Time
Full AI analysis on submission
100%
Tracked
Every complaint logged with full timeline
READY TO START

Start managing complaints smarter

Join and experience AI-powered complaint resolution today.

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